Multi-Factor Authentication for Provider Network Management

By Ohio Department of Medicaid / March 26, 2025

Multi-Factor Authentication to Be Required for Provider Network Management Access

To increase protection for the Provider Network Management (PNM) system and the State of Ohio’s data, starting May 4, 2025, signing into the PNM secure web portal will require Multi-Factor Authentication (MFA). MFA is a two-factor authentication process that takes user verification a step beyond the State of Ohio ID (OHID) and password. This is done by using a second source of validation to verify your identity before granting access to State resources.

We urge you to set up MFA prior to May 4 to ensure access to PNM is not interrupted.

If you are an existing PNM portal user and already have MFA set up for the OHID that is used to sign into the PNM portal, no action is required. Here is a link to a user guide to assist you with setting up MFA. Please refer to the instructions starting on page 12 to set up your MFA.

If you need assistance setting up MFA, please contact the ODM Integrated Help Desk (IHD) at 800-686-1516, option 7, or email IHD@medicaid.ohio.gov.