Multi-Factor Authentication for PNM Portal Access Begins May 4

By Ohio Department of Medicaid / April 17, 2025

Multi-Factor Authentication for PNM Portal Access Begins May 4

To enhance the security of the Provider Network Management (PNM) module  and protect the State of Ohio’s data, starting May 4, signing into the PNM secure web portal will require Multi-Factor Authentication (MFA). MFA is a two-factor authentication process that goes beyond the State of Ohio ID (OHID) and password by using a second source of validation to verify your identity before granting access to State resources.

Immediate Action Required: We strongly urge you to set up MFA before May 4, to ensure uninterrupted access to PNM. If you are an existing PNM portal user and already have MFA set up for the OHID used to sign into the PNM portal, no action is required. Please refer to the multi-factor authentication user guide offering instructions for setting up your MFA.

"Ask Me Anything" Sessions: To assist you with this transition, we will be hosting Pre-MFA Go Live sessions on the following dates:

• April 24

• April 25

• April 30

• May 1

• May 2

"Ask Me Anything" Sessions: Additionally, we will have Post Go Live sessions on:

• May 5

• May 6

• May 7

These sessions will provide an opportunity to ask questions and get help with enrolling in MFA. Instructions on how to enroll in and join these “Ask Me Anything” sessions can be found here.

If you need assistance setting up MFA, please contact the ODM Integrated Help Desk (IHD) at 800-686-1516, option 7 or email IHD@medicaid.ohio.gov.

Thank you for your immediate attention to this critical security update.